Terms & Conditions

Welcome to Incento, a platform operated and owned by Trikshana Tech Private Limited (“Trikshana Tech”, “Incento”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of the Incento mobile application (“App”) and the services offered through it (collectively, the “Services”). By accessing or using the App, you agree to be bound by these Terms. Please read them carefully before using the Incento App. If you do not agree, please refrain from accessing or using the Services. Incento is a digital platform that connects companies and organizations (“Clients”) with independent workers and service providers (“Agents” or “Sub-Contractors”) for various projects, assignments, or tasks (“Assignments”).

Incento provides:

• A mobile interface to post, accept, and manage Assignments;

• Secure payment facilitation between Clients and Agents;

• Performance tracking and operational management tools.

However, Incento is only a technology intermediary. We do not employ, supervise, or control Agents, nor are we a party to any service agreement between a Client and an Agent. Each Assignment forms a direct agreement between the Client and the Agent, and Incento is not responsiblefor the actions, omissions, or performance of either party.

• Client – any person, company, or entity that uses the Incento App to engage Agents or Sub-Contractors for carrying out assignments, projects, or fieldwork.

• Agent – any independent individual, sub-contractor, or service provider registered on the Incento App to undertake and perform tasks, assignments, or services for Clients.

• User – collectively refers to both Clients and Agents using the Incento App.

• Assignment – any project, job, or work posted by a Client on the App and undertaken by an Agent.

• Platform – the Incento mobile application, including any updates, associated systems, and content.

• Payment Services – functionality enabling Incento to collect payments from Clients and disburse them to Agents.

• Incento Account – a unique account created by a User to access and use the Services.

• Affiliate – any entity that directly or indirectly controls, is controlled by, or is under common control with Trikshana Tech.

• Applicable Law – all relevant laws, statutes, regulations, rules, and legal requirements of India.

By using Incento, you:

• Confirm that you are competent to enter into a binding legal contract under Indian law;

• Accept and agree to these Terms and our Privacy Policy;

• Understand that Incento may update or modify these Terms at any time.

If the Terms are updated, we will post the revised version within the App and update the “Last Updated” date. Your continued use of the App after such changes means you accept the new Terms.

1. Eligibility Criteria

• You must be at least 18 years of age and capable of forming legally binding contracts.

• Clients must be legitimate entities, registered under applicable laws, and authorised to engage Agents for assignments.​

2. Account Registration

• You must create an Incento Account using your valid name, email address, mobile number, and other details requested.

• You agree to provide accurate, complete, and up-to-date information.

• You are responsible for maintaining the confidentiality of your account credentials.

• Incento will not be responsible for any losses arising from unauthorised access to your account.

3. Account Suspension or Termination

• Incento reserves the right to suspend or terminate your account without notice if it believes you have violated these Terms, provided false information, or engaged in unlawful or fraudulent activity.

Incento provides a digital marketplace and facilitation service that includes:

1. Allowing Clients to create, post, and manage Assignments;

2. Enabling Agents to browse and accept Assignments suited to their profile;

3. Facilitating secure payment transfer from Clients to Agents upon successful completion of Assignments;

4. Providing analytics, status updates, and notifications related to assignment progress.

Incento does not:

• Hire or employ Agents;

• Guarantee task performance, accuracy, or timelines;

• Mediate disputes between Clients and Agents (beyond limited payment facilitation as outlined below).

All interactions, contracts, and responsibilities between Clients and Agents are independent of Incento.

• Independent Contractors
  Agents are independent professionals or sub-contractors, not employees, partners, or representatives of Incento or Trikshana Tech.
  Clients engage Agents directly for Assignments. Incento’s role is limited to connecting the two and managing payments.

• No Agency Relationship
  Incento does not act as an agent or representative for any Client or Agent.
  Incento shall not be held liable for any representations, commitments, or actions made by either party.

• Direct Agreement
  Every Assignment constitutes a direct contractual relationship between the Client and the Agent. Incento is not a party to these agreements and does not bear responsibility for performance, payment disputes, or damages arising therefrom.

• To access the Services, Users must create an Incento Account using accurate information.

• You are responsible for maintaining confidentiality of your login credentials and all activities occurring under your Account.

• Incento reserves the right to suspend or terminate any Account found violating these Terms or engaging in fraudulent or unlawful activity.

Payment Facilitation

• Incento enables payment collection from Clients and onward disbursement to Agents.

• Payments are processed through secure, RBI-authorised payment gateways or partner financial institutions.

Process

• Clients deposit agreed fees for each Assignment through the App.

• Upon confirmation of task completion, Incento releases the corresponding payment to the Agent, after deducting applicable platform charges or service fees.

Disbursement Timeline- Incento generally releases funds to Agents within 15 working days of confirmation, subject to verification and completion status.

Dispute Holds- Incento may withhold payments temporarily in case of disputes, fraud investigations, or compliance checks.

Taxes and Deductions

• Each User is responsible for their own tax compliance (GST, TDS, etc.).

• Incento may withhold applicable taxes as required by Indian law.

Refunds- Refunds, if applicable, will be governed by specific policies and are subject to validation by Incento.

• Ownership
  All intellectual property, trademarks, logos, software, and content within the Incento App belong to Trikshana Tech Private Limited.
  You are granted a limited, non-exclusive, non-transferable licence to use the App solely for its intended purpose.

• User Content
  Any content (text, photos, feedback, or data) submitted by Users remains their property. However, by uploading it, you grant Incento a worldwide, royalty-free licence to use it for operating, improving, and promoting the Services.

• Restrictions
  Users must not upload or share content that is unlawful, abusive, harassing, obscene, or infringes any third-party rights

You agree not to:

• Use the App for unlawful, misleading, or fraudulent purposes;

• Impersonate another person or misrepresent your association;

• Collect or harvest information from other users;

• Circumvent payment or fee systems;

• Upload malicious code, spam, or attempt unauthorized access to the App.

All non-public business information exchanged between Clients, Agents, and Incento must be kept confidential. Incento will use commercially reasonable measures to protect User data but cannot guarantee absolute security.

• Collection of Data
  Incento collects personal and transactional data to operate the platform, verify identities, and process payments.

• Use of Data
  Your information will be used in accordance with our Privacy Policy for:

• Account verification and KYC compliance;

• Task management and payment facilitation;

• Communication and analytics.

• Data Sharing
  Incento may share limited data with Clients or Agents solely for assignment purposes.

• Security
  While Incento uses industry-standard security measures, we cannot guarantee absolute protection against unauthorised access.

1. Incento provides the App and Services “as is” and makes no warranties regarding their accuracy, completeness, reliability, or availability.

2. Incento shall not be liable for:

   • Any error, delay, or failure of an Agent to complete an Assignment;

   • Any loss of data, profits, or reputation;

   • Any misconduct or negligence by Agents, Clients, or third parties;

   • System outages or force majeure events.

3. The total cumulative liability of Incento or Trikshana Tech for any claim shall not exceed the total fees paid to Incento in the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Trikshana Tech, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, or expenses arising from:

• Your breach of these Terms;

• Your violation of applicable laws;

• Any dispute between a Client and an Agent.

1. Incento may suspend or terminate your account if:

• You breach these Terms or applicable law;

• You misuse the App;

• Fraudulent or suspicious activity is detected.

2. Upon termination:

• All rights to use the App will cease immediately;

• Pending payments may be withheld for investigation;

• Clauses regarding liability, indemnity, and confidentiality will survive termination.

The App may contain links to third-party platforms or services. Incento is not responsible for the availability, content, or accuracy of such external sites or their practices.

• These Terms are governed by and construed in accordance with the laws of India.

• The courts at Bhopal, Madhya Pradesh shall have exclusive jurisdiction over all disputes arising under these Terms.

• Parties are encouraged to first attempt amicable settlement before resorting to formal proceedings.

Incento shall not be liable for any delay or failure to perform obligations due to events beyond its reasonable control, including natural disasters, government actions, network failures, or system outages.

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Incento.

• Assignment: Incento may assign its rights or obligations to any affiliate or successor without notice.

• Waiver: No waiver of any provision shall be effective unless in writing.

• Severability: If any provision is held invalid, the remaining provisions shall remain enforceable.

• Contact: For questions or grievances, email us at support@incento.network or write to:
  Trikshana Tech Private Limited
  6 BDA Colony, Ishwar Nagar
  E/8 Shahpura, Bhopal
  462039

By using the Incento mobile application, you acknowledge that:

• Incento is a technology platform that facilitates engagement and payment between Clients and Agents.

• Trikshana Tech Pvt. Ltd. does not employ, control, or supervise Agents or Sub-Contractors.

• Any assignment or engagement is a direct contractual relationship between the Client and the Agent, and Incento bears no liability for their actions or omissions.

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the Incento website located at http://www.Incento.in and the Incento mobile application or any similar platform (hereinafter collectively, the Incento Platform) run by Trikshana Tech Private Limited, having its registered office at 6, B.D.A Colony, Ishwar nagar, E/8 Shahpur, Bhopal (M.P) - 462039 (hereinafter collectively, Trikshana Tech or Incento) on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by Incento on the Incento Platform (hereinafter, individually Incento Digital Service and collectively, the Incento Digital Services).

The Incento Digital Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Incento from availing the Incento Digital Services or accessing the Incento Platform. By accepting the T&Cs or by otherwise using the Incento Digital Services on the Incento Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Incento, or disqualified for any other reason, from availing the Incento Bill Payment and Digital Goods Services or using the Incento Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Incento reserves the right to suspend or permanently prevent You from availing Incento Digital Services or using the Incento Platform.

Incento facilitates the payment of certain bills through the Incento Platform with respect to certain services offered by Incento business partners who have partnered with Incento to enable their bills to be paid through the Incento Platform. Please see the relevant links on the Incento Platform for more information on Incento’s bill payment service. Further, Incento also offers certain digital products which facilitate the purchase of prepaid recharges for mobile, DTH and data card as well as purchase of movie tickets, bus tickets, hotel reservations, flight tickets and purchase of tickets to amusement or theme parks, etc. Other digital products available on the Incento Platform also include coupon redemption services. The terms and conditions in relation to bill payments and digital products are set out below. The terms and conditions in relation to bill payments and digital products set out below are applicable to and binding on You in conjunction with the SSOID terms and conditions already accepted by You. Each SSOID term or condition is applicable to and binding on You, or any of Your activities on the Incento Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms and conditions in relation to bill payments and digital products set out below and the SSOID terms and conditions as well as other service-specific terms and conditions in relation to Incento Services or Incento Platform.

Incento is only a reseller of digital products. Incento does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. Incento is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by Incento to You is sold without recourse against Incento for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the Incento Platform including prepaid recharges in relation to DTH, data card and other prepaid recharge products that may be offered on the Incento Platform. Incento will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

All sales of prepaid recharge on the Incento Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and all charges that result from those purchases. Incento is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect data card information. However, if in a transaction performed by You on the Incento Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Home’ page on the Incento Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card number), operator name, recharge value, transaction date and order number. Incento will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to the bank account that was used for making the payment. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

Trikshana Tech Private Limited under the trade name of 'Incento' does not sell any physical goods on its website or mobile application. Incento is solely a service provider and as such any Return or Cancellation policy is not applicable.

In order to use the bill payments service or any other Incento Service, You will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and You will also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. Incento and/or the Incento business partner (including Incento’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the Incento Platform or on the Incento business partner’s channel/portal/website through which You are availing the specific service. You are bound by such revisions and should therefore visit the Incento Platform or check with the Incento business partner’s channel/portal/website through which You are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that You stop or seek a reversal of the payment instructions as may have been submitted, Incento shall be entitled to charge and recover from You and You shall be liable to pay such charges to the bill payment service provider as may be decided by Incento. These charges shall be charged on to Your designated payment account or in any other manner as may be decided by Incento. Incento offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the Incento business partner through whom the specific service is availed by You (i) the specific features of the service may differ; (ii) the number of billers available over the service may differ; (iii) the type and range of payment accounts that can be used to issue a payment instructions may differ; (iv) the modes/devices over which the service can be accessed may differ; and (v) the charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the Incento business partner on their channel/portal/website over which the service is being availed. From time to time, Incento, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller. The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a Incento business partner, payments to a biller can be made either (a) by issuing a payment instruction for an online debit/charge to a payment account or (b) by scheduling an automated debit to a payment account. In using the bill payment service, You agree to:

1. provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and

2. maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or Incento has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Incento has the right to suspend or terminate Your account and refuse any and all current or future use of the Incento Services/Incento Platform (or any portion thereof). The term biller includes telecom operators.

Incento assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

1. If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;

2. If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);

3. If the funds available in the payment account are under any encumbrance or charge;

4. If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);

5. If payment is not processed by biller upon receipt;

6. Circumstances beyond the control of Incento (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.