Privacy Policy

1. INTRODUCTION

Trikshana Tech Private Limited (“Trikshana Tech”, “we”, “our”, “us”) is committed to protecting the privacy of individuals who use the Incento mobile application (“Incento”, “App”) and related services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, retain and protect your Personal Data in connection with the Services. By accessing or using the Incento App, you accept this policy. If you do not agree, please do not use the App.
(This policy applies to Clients, Agents/sub-contractors, and any other Users of the App.)

2. SCOPE

This Policy applies to:

• Personal information you provide when registering or using the App;

• Data we automatically collect through your use of the App; and

• Data we obtain from third parties or partners in connection with you.
  It does not cover information collected by third parties through independent websites or services not operated by us.

Your privacy is of utmost importance to us and protection of your Personal Data as disclosed by you to us is a key commitment for us. During your usage of our platform, we may collect and generate various data points about you as elaborated below. In this, we are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data. We collect and process your Personal Data only to the extent necessary for us to process your requirement(s) and in the manner as detailed hereinafter below in section II and III, and in accordance with such applicable law. In case you choose not to share your Personal Data as required, with us, we may not be able to carry out your transaction.

"Personal Data" means data relating to you that is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of your identity or any combination of such features with any other information. Personal Data does not mean information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force. Personal Data includes Sensitive Personal Data, which relates to password, financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health condition, sexual orientation, medical records and history, biometrics or any other data categorised as sensitive under applicable law in India.

3. Categories of Data Collected

4.1 Information You Provide
When you register or use the App, we may ask for:

• Name, email address, mobile number, type of User (Client or Agent), business or organisation name (for Clients), bank account or payment details (for Agents)

• Identity verification data (photo ID, address proof, KYC documents)

• Profile information (photo, skills or services offered, ratings, portfolio)

• Assignment details: for Clients, project specifications; for Agents, tasks undertaken, status updates

• Communications between Users and us (support requests, chat/messages)

4.2 Automatically Collected Data
When you use the App, we may automatically collect:

• Device information (device ID, OS version, mobile network, IP address)

• Usage data (pages/features accessed, clicks, time spent, error logs)

• Location data (where permitted) to facilitate assignment matching and field-work

• Payment/transaction history (amounts, dates, status)

4.3 Data from Third Parties
We may receive data from:

• Payment gateways or financial institutions (for processing payments)

• Verification/KYC partners

• Public/social media sources (if you link such accounts to the App)

• Analytics providers

4. Sharing and Storage of your Personal Data

Any Personal Data that we have access to shall never be shared without your consent. In various processes / submission of applications / availment of product / service offerings, we even seek your explicit consent to use / share your Personal Data.

In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers. We may process, store and retain your Personal Data on our servers where the data centers are located, and/or on the servers of third parties having contractual relationships with us. All Sensitive Personal Data is stored in India. We will retain your data for the period that you continue to be our customer and for such period as required to comply with any obligation under any law for the time being in force.

We will share your data with competent / legal / statutory / regulatory agencies / authorities or partners / service providers acting on our behalf (as the case may be) in following cases:

• For enabling the provision of the products / services availed by you, strictly on a “need to know” basis and subject to applicable laws.

• Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.

• Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.

When you make purchases through our services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and payment preferences. This information may be shared with third-parties which assist in processing and fulfilling your requests, including Payment Card Industry (PCI) compliant payment gateway processors, and for providing you with products / services to better serve your needs and interests. Such sharing shall be in accordance with your instructions and subject to appropriate confidentiality and security requirements.

5. Usage of Your Personal Data

We use your Personal Data for the following purposes:

• To provide and operate the Services, including matching Clients and Agents, facilitating assignments, executing payments

• To verify your identity and eligibility (KYC, compliance)

• To communicate with you (updates, notifications, support)

• To monitor and improve our Services (analytics, product development)

• To enforce our Terms of Service and prevent fraud, abuse or unlawful activity

• To comply with legal obligations (tax, regulatory reporting)

• For marketing (with your consent) — for example, sending you promotions, surveys

6. Purging of your Personal Data

You may choose to delete your account at any point of time by making such choice on TFINN’s mobile application. With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal / regulatory proceeding or receipt of any legal and / or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.

7. Disclosure of Data

We may disclose your Personal Data:

• To other Users (Clients or Agents) where necessary to facilitate the assignment (for example, Client sees Agent’s profile, Agent sees project details)

• To our service providers and third parties (payment processors, KYC/verification partners, analytics providers) who are bound by confidentiality and data-protection obligations

• To law enforcement, regulators or courts as required by law or to protect our rights or the rights of others

• In connection with a business transfer (merger, acquisition) — provided confidentiality protections apply

8. Links to other websites

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.

9. Reasonable Security Practices and Procedures

We have implemented reasonable technical, organisational and administrative safeguards to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. This includes:

• Encryption of data in transit and at rest (where applicable)

• Access control and authentication for our systems

• Regular security audits and vulnerability assessments

• Restricting internal access to Personal Data to those who need it to perform their role

• Monitoring and logging of unusual activity

However, no system is completely secure. We cannot guarantee that unauthorized access will never occur, but we commit to taking all commercially reasonable steps to protect your data.

10. Contact us

You may contact us on any aspect of this policy or for any discrepancies / grievances with respect to your Personal Data, by writing to our Grievance Officer as per the details provided below:

Apratim Ganguli 
Designation: President - Legal 
Email ID: privacy.grievanceofficer@trikshana.tech
Trikshan Tech Private Limited 
6 BDA Colony, Ishwar Nagar, E-8 Shahpura, Bhopal (M.P) - 462039.

11. Policy Review & Updates

This policy will be reviewed by us as and when required and the same may be subject to change at any point in time. The latest & most updated policy can always be found at https://www.Incento.network/terms-conditions. While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically. This Privacy Policy shall apply uniformly to Trikshana Tech Private Limited's desktop website, mobile WAP site & mobile applications. Trikshana Tech Private Limited reserves the right to modify/update this Privacy Policy. We will post the changes to our Privacy Policy, if any, on this page. Please check the “Last updated” legend at the bottom of this page to see when this Privacy Policy was last updated. We encourage you to check the same to be informed of how Trikshana Tech Private Limited is committed in protecting your information and providing you with the improved content. In this policy, the words “we”, “ours” and/or “us” refer to Trikshana Tech Private Limited and “you” and/or “your” refer to our customers.

12. Governing Law & Jurisdiction

This policy will be governed by and construed in accordance with the laws of India and subjected to the exclusive jurisdiction of Courts of Bhopal, Madhya Pradesh.