Refund Policy

Incento facilitates the payment of certain bills through the Incento Platform with respect to certain services offered by Incento business partners who have partnered with Incento to enable their bills to be paid through the Incento Platform. Please see the relevant links on the Incento Platform for more information on Incento’s bill payment service. Further, Incento also offers certain digital products which facilitate the purchase of prepaid recharges for mobile, DTH and data card as well as purchase of movie tickets, bus tickets, hotel reservations, flight tickets and purchase of tickets to amusement or theme parks, etc. Other digital products available on the Incento Platform also include coupon redemption services. The terms and conditions in relation to bill payments and digital products are set out below. The terms and conditions in relation to bill payments and digital products set out below are applicable to and binding on You in conjunction with the SSOID terms and conditions already accepted by You. Each SSOID term or condition is applicable to and binding on You, or any of Your activities on the Incento Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms and conditions in relation to bill payments and digital products set out below and the SSOID terms and conditions as well as other service-specific terms and conditions in relation to Incento Services or Incento Platform.

Incento is only a reseller of digital products. Incento does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. Incento is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by Incento to You is sold without recourse against Incento for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the Incento Platform including prepaid recharges in relation to DTH, data card and other prepaid recharge products that may be offered on the Incento Platform. Incento will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

All sales of prepaid recharge on the Incento Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and all charges that result from those purchases. Incento is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect data card information. However, if in a transaction performed by You on the Incento Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Home’ page on the Incento Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card number), operator name, recharge value, transaction date and order number. Incento will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to the bank account that was used for making the payment. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

Trikshana Tech Private Limited under the trade name of 'Incento' does not sell any physical goods on its website or mobile application. Incento is solely a service provider and as such any Return or Cancellation policy is not applicable.